Tagged Chevy warranty

How to Manage Your GM Vehicles’ Service Needs in One Place

Sylvia Dana, sales consultant at Berger Chevrolet in Grand Rapids, Mich.
Sylvia Dana, sales consultant at Berger Chevrolet in Grand Rapids, Mich.

I finally logged in to the Chevrolet Owner Center at My.Chevrolet.com and it was glorious. It’s a comprehensive way to manage all the service, warranty and extra offers that come with your GM vehicle. And, you can manage all the GM vehicles in your household in one place!

If you took delivery of a new GM vehicle recently, check out How to Setup Your New Chevy with the Chevrolet Owner Center.

The best way to log in to the Owner Center is to use your Onstar.com account user name — usually your email address — and Onstar.com password. Or, you can create a new account, but it’s very convenient to have these accounts linked.

Side Note: Even if you don’t have an active Onstar account and your free trial has expired….it’s handy to have an Onstar account created if your vehicle is equipped with the Onstar system.

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From the Chevrolet Owner Center, you will be able to access service records, read your owner’s manual, see how-to videos about your vehicle, be alerted to recall notices and even link to your SiriusXM, GM Rewards cards and Onstar accounts.

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Using your Onstar account login, all the vehicles in your household associated with your Onstar account will populate in your Chevy Owner Center garage! In my garage, I can access my Chevy Cruze and my son’s Cruze as well. (His is the green one.) You can also add any other GM vehicles in your household to your garage.

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By clicking on your vehicle’s profile, you get an overview of your total mileage and recall information. You can also request a service appointment online with your preferred dealer!

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From your Chevy Owner Center maintenance icon, you can also see your scheduled maintenance, i.e. when the next oil change and tire rotation is recommended.

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From your Chevrolet Owner Center, you can also view your vehicle’s warranty information. Notice my 2-Year Scheduled Maintenance Warranty is expired. Bummer!

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From you Chevrolet Owner Center account page, you can update your personal information, as well as view your linked Onstar, GM Rewards cards and SiriusXM Satellite accounts.

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Login to your Chevrolet Owner Center today or contact me for details.

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Chevy 2-Year Complete Care: Friends Don’t Let Friends Pay for Oil Changes

Sylvia Dana, sales consultant at Berger Chevrolet in Grand Rapids, Mich.
Sylvia Dana, sales consultant at Berger Chevrolet in Grand Rapids, Mich.

Don’t you hate it when your friends don’t listen to you? I do! Especially, when the information you share is helpful to them.

I visited my best friend Stacey in Traverse City recently. Heading to a yoga class Sunday morning, we rode in her 2015 Chevy Cruze LS she leased from me last summer.

I noticed the “Change Oil Soon” alert on her DIC (Driver Information Center) screen, driving into town. I’m like… “Stacey, I’ve never seen this alert come up before. I wonder how much oil you actually have left.” I reached over from the passenger seat to scroll through her DIC menu. She had 18K+ miles on the car. And the remaining oil life? ZERO! She literally had 0 percent remaining oil life!

I said, “Stacey, you can’t be driving this car without any oil!” She retorted that she’s been busy, plus oil changes are expensive; it cost $50 the previous two times she took the Cruze to her mechanic, she told me. “What?!” I gasped! “Stacey, you have a brand new leased Chevrolet. Your only mechanic is a GM dealer and your oil changes are free! The Chevy dealer will shuttle you to work and back so they can do the oil change while you’re at work. I told you this so many times!”

How could this happen? My best friend — a busy single mom — who I really wanted to make sure she took advantage of her new car free perks — had payed for her last two oil changes. Despite the fact that I told her several times about the free scheduled maintenance — in person, at delivery, over the phone, via text and email and even in snail mail. Still, she had somehow missed the part where she gets free oil changes.

It makes me wonder…If my own friends aren’t listening to me about their free scheduled maintenance, how are my other customers are handling their vehicle’s service needs?

So please, let me remind youChevrolet 2-Year Scheduled Maintenance coverage is included with the purchase or lease of new 2014 and newer Chevrolet models.

Chevrolet 2-Year Scheduled Maintenance includes only the following:

  • 2-year/24,000-mile Scheduled Maintenance (whichever comes first; up to a total of two service events for ’16 models, or 4 service events for ’14 and ’15 models):
  • ACDelco dexos1®Oil and ACDelco Oil Filter Change (excludes Spark EV)
  • 4-wheel Tire Rotation (excludes dual rear wheel vehicles, all Corvette models and select Camaro models – ZL1 model and 1LE package cars – due to their unidirectional tires; see Owner’s Manual for details)
  • 27-Point Vehicle Inspection (MPVI)

It’s also worth noting that a new Chevrolet comes with the free 5 Years Roadside Assistance Program

Chevrolet is proud to offer the response, security and convenience of the 24-Hour Roadside Assistance Program. Roadside Assistance is provided with all purchased or leased GM vehicles that are within the Powertrain Limited Warranty (5 years/100K miles on ’14 and ’15 models or 5 yeasr/60K miles on ’16 models).

  • Emergency Towing (from a public road or highway to nearest Chevrolet dealer)
  • Lockout Service (keys locked inside vehicle)
  • Flat Tire Changes (service to change a flat tire with the spare tire (if equipped))
  • Fuel Delivery (enough fuel for vehicle to get to the nearest service station)
  • Jump-Starts (service to jumpstart a dead battery

Contact a Chevrolet Roadside Assistance Program advisor at 1-800-243-8872 OR push the blue Onstar Button and say “Roadside.” (Even if your Onstar trial is over or your Onstar account is inactive, you can still call Roadside this way.)

Learn more about Chevrolet’s Comprehensive Coverage, or Warranty Coverage or contact me for details.

Find me on my Facebook page – She Sells Cars